Crashed on crypto casino, can I get a refund? Support not responding

[Cryer89]

Been playing on BitDice for about 3 months, usually do well. Last night I deposited 0.5 BTC and was up to 1.7 BTC when suddenly the slot froze during a bonus round. When I refreshed I was down to 0.18 BTC! Support not responding to tickets and Telegram admin just says "wait for support". Has anyone experienced this? Any way to prove what happened and get my coins back? This is most of my savings and I'm freaking out

 

[BTCerber]

sorry man but rule #1 of crypto gambling - assume your money is gone once you deposit. no regulations like vegas casinos

 

[madnomad]

holy crap 0.5 btc deposit?? thats like 35k usd. way too much to gamble in one go man

 

[Cryer89]

holy crap 0.5 btc deposit?? thats like 35k usd. way too much to gamble in one go man

@madnomad i know... but was on a hot streak and kept reinvesting wins. had turned 0.1 into 0.5 over past month so felt confident. biggest mistake of my life

 

[coinmaniac]

did you record your session? without video proof gonna be almost impossible to prove what happened

 

[Cryer89]

did you record your session? without video proof gonna be almost impossible to prove what happened

@coinmaniac no didn't record but surely they have server logs that show the crash right?

 

[degen_pete]

bitdice has rep for this exact thing. search reddit - loads of similar stories. they blame "connection issues" and never refund

 

[BlackPanther]

check their terms of service - most crypto casinos have clause about "technical issues" that basically says they can void any win for any reason. house always wins in crypto gambling

 

[Cryer89]

can i do chargeback? used credit card to buy the btc on moonpay before sending to casino

 

[c05d]

chargebacks dont work for crypto purchases unfortunately. once blockchain confirms tx its irreversible